Cana Gold Beauty is confident that you’ll love everything you purchase from us. However, if you aren’t satisfied with a product for any reason*, return the unused portion within 30 days from the date of placing the order. We will happily refund the purchase price (excluding the original shipping and handling fees) of the returned item(s) to the original form of payment.
Please follow the steps below to return your purchase:
- Complete the Return Form located on the invoice included with your shipment. If you do not have your invoice, you may print and send your email order confirmation. Please indicate the products you wish to return or exchange. If exchanging, please also include the product(s) you would like an exchange for. We will call you if additional funds are required for the exchange order. If you do not have your invoice or email order confirmation, please email at email@example.com to get your order number.
- Please ship the products to the address below to ensure that your return remains eligible for a refund.
- For all Cana Gold Beauty product returns, please use the following address:
Cana Gold Beauty Inc.
c/o Return Department
2005 Ocean Front Walk
Venice, CA 90291
- We will notify you via email once your refund/exchange has been processed.
- All bundled items must be returned with all components for a full refund
- A full refund will be issued on a return that included a promotional gift(s) (full size) product only if the return is made within 30 days of original ship date on the invoice (14 days for Flash Sales on TV Shows on ABC and NBC and our annual Friends and Family sale), and the promotional gift(s) (full size) accompanies the return. If the promotional gift(s) is not included, the total retail value will be deducted from the refund.
- Please note that returning products will not automatically cancel your Auto-Replenishment subscriptions. To cancel, change shipment frequencies, or to make any other changes to your auto-replenishment subscription, please sign in to your Cana Gold Beauty customer account on our website.
- You are welcome to keep the free sample sachets that come with each CanaGoldBeauty.com order as we don’t require this for returns.
Please allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within two full billing cycles. If your credit card has expired before your return request, we may offer Cana Gold Beauty credit instead.
- The Return Authorization Form can be downloaded here.
- The Return can only be processed if shipped product is damaged or defected in any form.
- To Process the Return, Product should be Unused. If the seal of the product is broken, Return can not be Processed.
- If you no longer have your Packing Slip, contact Customer Care by phone (888) 846-5324 or by email firstname.lastname@example.org
- You’re welcome to return Collections and Sets. Just remember, to obtain a refund, you must return the entire Collection or Set together.
- Unfortunately, we can’t process exchanges at this time. However, if you’d like to try a product, we’re here to help. Please contact Customer Care by phone: (888) 846-5324 or by email: email@example.com
- Please retain the tracking number listed on your pre-paid Label, along with copies of the return authorization form and your original packing slip for your records.