Currently Cana gold accepts the following forms of payment: Visa, America Express, MasterCard, Discover, Apple Pay and PayPal, pre-paid gift cards.
Where can I track my order?
Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.
Can I cancel my order?
When an order is placed on CanaGoldBeauty.com we begin processing the order immediately, to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted, But we would love your feed back why you want to cancel your order ,please email us at info@CanaGoldbeauty.com.
My Order shows delivered, where is it?
With the tracking number provided on your shipping confirmation, please contact your local Post Office or UPS (depending on which carrier delivered your order) for any further delivery details. If you are unable to locate it through the carrier, please email Cana Gold Beauty Customer Care at info@CanaGoldbeauty.com.
What happens if a product is backordered?
Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
What are your delivery options?
If ground or free ground shipping is selected, your order will ship via the USPS. If our 2 day or overnight shipping options are selected, your order will ship via UPS.
I received damaged products, what is your return policy?
Defective and/or damaged merchandise must be reported within 14 days of delivery in order to be replaced. Please notify us by email at info@CanaGoldbeauty.com. and send a photo of the damaged goods with a description of what is defective/damaged.
I returned my order, where is my refund?
Cana gold will issue a refund within 14 business days of receiving and processing your returned order in our warehouse.
Where do I ship returns?
Cana Gold Beauty Inc. c/o Return Department
2005 ocean front walk
venice, CA 90291
Do you offer gift wrapping services?
Cana Gold Beauty does not currently offer gift wrapping.